Frequently Asked Questions
Where does Amelie Noa ship?
Amelie Noa currently ships orders to addresses within Canada.
Orders cannot be delivered to countries or regions outside Canada. The shipping destination selected at checkout must be a complete and valid Canadian delivery address.
How much does shipping cost?
Shipping is free for all orders delivered within Canada.
How long does order processing take?
Orders are normally processed within 1 to 3 days. Processing time is separate from the estimated delivery time.
Business days are Monday through Friday and exclude weekends and public holidays.
When will an order placed after the cut-off time be processed?
Orders placed after 02:00 p.m. ET, on weekends, or on public holidays will begin processing on the next business day.
How long does delivery take?
After an order has been dispatched, the estimated transit time to Canada is 4 to 6 days.
The total estimated delivery timeframe, including processing and transit, is 5 to 9 business days.
Delivery timeframes are estimates and do not constitute a guaranteed delivery date. Weekends and public holidays are not included in business-day calculations.
Will I receive an order confirmation?
After completing a purchase, you will receive an order confirmation email at the email address provided during checkout. This confirmation shows that we have received your order.
What should I do if my order is delayed?
Please allow up to 3 additional business days beyond the estimated delivery timeframe before reporting an order as delayed.
When your order has not arrived after the estimated delivery timeframe and the additional 3-business-day period, contact us at info@amelienoa.com. Include your full name, order number, and tracking number so we can review the shipment status.
Can I correct my delivery address?
Contact us at info@amelienoa.com as soon as possible when an address correction is required. An address can be changed only before the order has been processed or dispatched.
Amelie Noa cannot guarantee that an address correction will be completed after an order has entered processing.
What should I do if my product arrives damaged, defective, or incorrect?
Contact us at info@amelienoa.com within 30 calendar days after delivery when a product arrives damaged, defective, or different from the product ordered.
Provide your order number, a clear description of the issue, and photographs showing the product, the shipping packaging, the shipping label, and the problem. We will review the information and provide either:
- A replacement at no cost; or
- A full refund to the original payment method.
Amelie Noa will cover the authorized return shipping cost when the product is damaged, defective, or incorrectly supplied.
What should I do if my package appears to be lost?
When tracking shows no delivery, and the shipment appears to be lost, contact us at info@amelienoa.com after the estimated delivery timeframe and the additional 3-business-day delay period have passed.
We will review the tracking history and open an investigation with the courier when required. When the courier confirms that the package is lost, we will provide either a replacement at no cost or a full refund to the original payment method.