Terms of Service
1. Introduction and Acceptance of Terms
These Terms of Service govern access to and use of the Amelie Noa website and all purchases made through the store.
Amelie Noa is owned and operated by eBeeGood, registered under registration number 94951802, with its registered business address at Irisstraat 7, 1541 AM Koog aan de Zaan, the Netherlands.
These Terms of Service apply to all website visitors, customers, contributors, and other users of the website.
By accessing the website, creating an account, or placing an order, you confirm that you have read and accepted these Terms of Service and all policies referenced in them. When you do not accept these terms, you must not use the website or place an order.
Our Privacy Policy, Shipping Policy, Return and Refund Policy, and Legal Notice form part of the agreement between you and Amelie Noa.
2. Eligibility to Use the Website
You must have reached the legal age required to enter into a binding agreement in your place of residence, or use the website under the supervision of a parent or legal guardian who accepts these Terms of Service.
You must provide accurate, complete, and current information when using the website, creating an account, or placing an order.
You must not use the website for unlawful, fraudulent, deceptive, abusive, or unauthorized purposes.
3. General Conditions
You must not transmit malware, viruses, harmful code, automated attacks, or any technology intended to damage, interrupt, monitor, copy, or interfere with the website or another user.
We can restrict or terminate access to the website when documented evidence shows unlawful use, fraud, abuse, security interference, or a material violation of these Terms of Service.
Any restriction or termination will not remove rights or obligations that arose before the restriction or termination.
4. Product Information
We make reasonable efforts to present product descriptions, specifications, materials, sizing information, colours, images, and features accurately.
Some product information is supplied by manufacturers, suppliers, or distribution partners. We review and present that information in good faith based on the details available to us.
Minor variations can occur between website images and the delivered product because of screen settings, lighting, production batches, material characteristics, or manufacturing tolerances. These variations do not permit a product to differ materially from its advertised description or essential features.
Products are subject to availability. We can update product descriptions, availability, and prices before an order is completed.
When we identify an error in a product description, specification, image, price, or other material detail, we will correct the information as soon as reasonably possible.
5. Pricing and Payment
Product prices are displayed on the website and confirmed at checkout before payment is completed.
Standard shipping to Canada is free. The applicable shipping method and shipping cost will be displayed at checkout before the order is completed.
Available payment methods are displayed at checkout. Payment must be completed using an accepted payment method before an order can be processed.
You confirm that you are authorized to use the payment method provided and that the billing information is accurate and complete.
We will not increase the confirmed order price after checkout without the customer’s clear agreement.
When a clear pricing error is identified before an order is processed, we will contact the customer before proceeding. The customer can confirm the order using the corrected price or cancel the affected order for a full refund to the original payment method.
6. Orders and Order Acceptance
After completing a purchase, you will receive an order confirmation email at the email address provided during checkout. This confirmation shows that we have received your order.
An order confirmation does not confirm dispatch or final acceptance of the order.
An order is accepted when it has been processed for shipment or when we send confirmation that the order has been accepted.
We can cancel an order before shipment when:
- The product is unavailable.
- A clear pricing or product information error affects the order.
- Payment cannot be authorized or verified.
- The delivery address is incomplete, invalid, or outside Canada.
- Documented evidence indicates fraud, abuse, resale misuse, or unlawful activity.
When we cancel an order after payment has been completed, we will issue a full refund to the original payment method.
7. Order Cancellations
You can request an order cancellation by contacting us as soon as possible at info@amelienoa.com or through our Contact Us page.
An order can be cancelled only before it has been shipped. When the order has already been shipped, it cannot be cancelled. After delivery, you can request a return by following the return procedure in our Return and Refund Policy.
Submitting a cancellation request does not confirm cancellation. We will confirm by email whether the order was cancelled before shipment.
8. Shipping and Delivery
Shipping, processing, tracking, and delivery are governed by our Shipping Policy.
Orders are currently shipped only to addresses within Canada.
Delivery dates and timeframes are estimates. Actual delivery can be affected by courier operations, public holidays, weather conditions, customs processing, and other circumstances outside our direct control.
Responsibility for loss or damage will transfer only when permitted by applicable law. Nothing in these Terms of Service removes any legal responsibility that remains with Amelie Noa until the order is delivered.
9. Returns, Exchanges, and Refunds
Returns, exchanges, refunds, damaged products, defective products, incorrect products, and return shipping are governed by our Return and Refund Policy.
You can request a return or exchange within 30 calendar days from the date your order is delivered, subject to the eligibility conditions stated in that policy.
Approved refunds will be issued to the original payment method within 7 calendar days after the returned product has been received, inspected, and approved.
Nothing in these Terms of Service limits or replaces any right or remedy available under applicable consumer protection laws.
10. Billing and Account Information
You must provide accurate, complete, and current account, contact, billing, and delivery information.
You are responsible for updating your information when it changes and for keeping account login details confidential.
We can place an order on hold or cancel it before shipment when customer information is incomplete, inconsistent, invalid, or cannot be verified.
You are responsible for activity completed through your account unless the activity resulted from a security failure within our control.
11. Optional Third-Party Tools
The website can provide access to tools, payment services, tracking services, or other features operated by third parties.
Third-party tools are governed by the terms and privacy practices of their providers.
Amelie Noa is not responsible for the operation, availability, or content of a third-party tool outside our control. This does not limit responsibility for selecting and presenting third-party services with reasonable care.
12. External Links
The website can contain links to websites, services, or resources operated by third parties.
Third-party websites are outside the control of Amelie Noa. We are not responsible for their availability, content, accuracy, security, privacy practices, terms, or services.
The inclusion of a third-party link does not constitute an endorsement, guarantee, partnership, or approval of the linked website or its content.
13. Reviews and User Submissions
Customers and visitors can submit reviews, comments, ratings, photographs, suggestions, or other content where these features are available.
You confirm that submitted content is lawful, accurate to the best of your knowledge, and does not infringe intellectual property, privacy, confidentiality, or other legal rights.
You grant Amelie Noa a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, format, and distribute submitted content for operating, improving, and promoting the store.
We will not edit user-submitted content in a way that materially changes the reviewer’s stated experience or creates a misleading impression.
We can remove or restrict content that is unlawful, fraudulent, abusive, misleading, irrelevant, defamatory, infringing, or inconsistent with these Terms of Service.
14. Intellectual Property
Unless otherwise stated, the website and its content, including text, product descriptions, photographs, graphics, logos, icons, page layouts, and design elements, are owned by or licensed to Amelie Noa and are protected by applicable intellectual property laws.
You can access and use the website only for personal, lawful, and non-commercial shopping purposes.
You must not copy, reproduce, republish, distribute, modify, sell, license, scrape, or commercially exploit website content without prior written authorization from the relevant rights holder.
15. Prohibited Uses
You must not use the website or its content to:
- Commit or support unlawful, fraudulent, or deceptive activity.
- Submit false payment, identity, delivery, refund, or chargeback information.
- Infringe intellectual property, privacy, confidentiality, or other legal rights.
- Upload or transmit malware, viruses, harmful code, or automated attacks.
- Harass, threaten, discriminate against, or abuse another person.
- Interfere with website security, payment systems, accounts, or service availability.
- Collect customer or website data through unauthorized scraping, crawling, or automated tools.
- Place orders for unauthorized resale, testing stolen payment details, or exploiting promotions.
- Misuse the return, refund, cancellation, review, or chargeback process.
Documented violations can result in account restriction, order cancellation, access termination, or referral to the relevant service provider or authority.
16. Errors, Inaccuracies, and Corrections
Minor errors, omissions, or outdated details can occur in website content, product information, promotions, availability, or pricing.
We can correct or update inaccurate information without prior notice.
When an error materially affects an order before processing, we will contact the customer before proceeding. The customer can accept the corrected information or cancel the affected order for a full refund to the original payment method.
No statement in these Terms of Service permits inaccurate, deceptive, exaggerated, or misleading product information.
17. Website Availability
We take reasonable steps to maintain the availability and security of the Amelie Noa website.
Access can be interrupted by maintenance, technical faults, updates, service-provider disruptions, security measures, or circumstances outside our direct control.
We do not guarantee that every website function will operate continuously or without interruption. This clause does not limit any obligation relating to an order that has already been accepted.
18. Limitation of Liability
To the extent permitted by applicable law, Amelie Noa is not responsible for indirect or consequential loss arising solely from reliance on general website information, third-party content, or temporary website unavailability.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms of Service limits responsibility for fraud, deliberate misconduct, personal injury caused by negligence, failure to deliver an accepted order, inaccurate product information, or any other matter for which liability cannot be excluded under applicable law.
This section does not limit any statutory right, refund right, delivery right, product conformity right, or remedy provided under applicable consumer protection law.
19. Indemnification
You agree to be responsible for direct losses, claims, or reasonable costs caused by your unlawful use of the website, violation of these Terms of Service, infringement of another person’s rights, or fraudulent activity.
This obligation applies only to the extent permitted by applicable law and only where the loss results from your action or omission.
Nothing in this section requires a consumer to compensate Amelie Noa for exercising a statutory right, submitting a valid complaint, requesting a lawful refund, or using a legitimate chargeback process.
20. Termination
These Terms of Service remain effective while you use the website or have an active order, account, claim, return, refund, or other continuing obligation.
You can stop using the website at any time.
We can restrict or terminate access when documented evidence shows a material violation of these Terms of Service, fraud, abuse, unlawful conduct, or a security threat.
Termination does not affect rights, payments, refunds, claims, or obligations that arose before termination.
21. Privacy and Data Protection
Personal information is collected, used, stored, and protected as described in our Privacy Policy.
By using the website or placing an order, you acknowledge that personal information will be processed as necessary to operate the store, process payments, fulfill orders, provide customer support, prevent fraud, and meet legal obligations.
22. Shopify Platform
The Amelie Noa store is hosted through Shopify, which provides the e-commerce platform used to display products, process orders, and support store operations.
Information processed through Shopify is also governed by Shopify’s applicable terms, security measures, and privacy practices.
The use of Shopify does not reduce the responsibilities Amelie Noa has toward customers under these Terms of Service or applicable consumer protection laws.
23. Governing Law and Disputes
These Terms of Service are governed by the laws of the Canada.
Before starting formal proceedings, customers are encouraged to contact us at info@amelienoa.com so we can review the issue and attempt to resolve it directly.
A customer retains the right to bring a claim before any court or dispute-resolution body that has jurisdiction under applicable law.
24. Severability
When any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent required.
The remaining provisions will continue to apply.
25. Entire Agreement and Policy Consistency
These Terms of Service and the policies referenced in them form the complete agreement governing use of the website and purchases through Amelie Noa.
They replace prior website statements or communications covering the same subject, except for specific commitments stated on a product page, at checkout, or in an order confirmation.
When a provision in these Terms of Service conflicts with a mandatory legal right, the mandatory legal right will apply.
When a provision in these Terms of Service conflicts with a specific commitment presented to the customer at the time of purchase, the specific commitment will apply unless applicable law provides greater protection.
26. Changes to These Terms
We can update these Terms of Service to reflect operational, legal, regulatory, security, or website changes.
The current version will be published on this page and will become effective when published.
Continued use of the website after an update constitutes acceptance of the updated Terms of Service for future website use.
An update will not reduce rights or change material terms that already apply to an order placed before the updated version became effective.