Shipping Policy
1. Purpose and Scope
This Shipping Policy explains the order processing, dispatch, tracking, and delivery procedures for purchases made through Amelie Noa. Its purpose is to provide clear and transparent delivery expectations before an order is placed.
Delivery dates and timeframes stated in this policy are estimates. Actual delivery can be affected by courier operations, public holidays, weather conditions, customs processing, and other circumstances outside our direct control.
2. Shipping Region
Amelie Noa currently ships orders to addresses within Canada.
Orders cannot be delivered to countries or regions outside Canada. The shipping destination selected at checkout must be a complete and valid Canadian delivery address.
3. Shipping Costs
Shipping is free for all orders delivered within Canada.
4. Order Confirmation and Processing
After completing a purchase, you will receive an order confirmation email at the email address provided during checkout. This confirmation shows that we have received your order.
Orders are normally processed within 1 to 3 days. Processing time is separate from the estimated delivery time.
Business days are Monday through Friday and exclude weekends and public holidays.
Orders placed after 02:00 p.m. ET, on weekends, or on public holidays will begin processing on the next business day.
Order processing can require additional time during busy sales periods, promotional events, or public holidays.
5. Shipping and Delivery Timeframes
After an order has been dispatched, the estimated transit time to Canada is 4 to 6 days.
The total estimated delivery timeframe, including processing and transit, is 5 to 9 business days.
Delivery timeframes are estimates and do not constitute a guaranteed delivery date. Weekends and public holidays are not included in business-day calculations.
6. Dispatch and Tracking
You will receive a shipping confirmation email after your order has been dispatched.
A separate shipping update email containing the tracking number and tracking information will be sent when tracking becomes available.
You can track the shipment by selecting the tracking link in the shipping update email.
Customers are responsible for monitoring the tracking information and ensuring that someone can receive the package when delivery is attempted.
7. Delivery Delays
Delivery delays can occur because of public holidays, peak shopping periods, severe weather, customs processing, courier disruptions, transportation restrictions, or other circumstances outside our direct control.
Please allow up to 3 additional business days beyond the estimated delivery timeframe before reporting an order as delayed.
When your order has not arrived after the estimated delivery timeframe and the additional 3-business-day period, contact us at info@amelienoa.com. Include your full name, order number, and tracking number so we can review the shipment status.
8. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Contact us at info@amelienoa.com as soon as possible when an address correction is required. An address can be changed only before the order has been processed or dispatched.
Amelie Noa cannot guarantee that an address correction will be completed after an order has entered processing.
When an order is returned because the address was incorrect or incomplete, delivery was refused, or the courier could not complete delivery, we will contact you after the package has been returned to the authorized return location.
The customer is responsible for the cost of reshipping an order returned because of an incorrect or incomplete address, refused delivery, or repeated unsuccessful delivery attempts.
9. Failed Delivery and Returned Packages
Customers must follow courier instructions relating to delivery attempts, collection locations, and collection deadlines.
When a package is not collected within the courier’s stated collection period, it can be returned to the sender. We will contact you after the returned package has been received and inspected.
A refund or reshipment will be handled according to the circumstances of the returned shipment and our Return and Refund Policy.
10. Damaged, Lost, or Incorrect Packages
Contact us at info@amelienoa.com within 30 calendar days after delivery when a product arrives damaged, defective, or different from the product ordered.
Provide your order number, a clear description of the issue, and photographs showing the product, the shipping packaging, the shipping label, and the problem. We will review the information and provide either:
- A replacement at no cost; or
- A full refund to the original payment method.
Amelie Noa will cover the authorized return shipping cost when the product is damaged, defective, or incorrectly supplied.
11. International Shipping and Customs Processing
Orders shipped to Canada can be reviewed or delayed by customs authorities.
Customs processing times are outside the control of Amelie Noa and are not included in the estimated delivery timeframe. We will provide available shipment and tracking information to support the delivery process.
12. Order Cancellations
You can request an order cancellation by contacting us as soon as possible at info@amelienoa.com.
An order can be cancelled only before it has been shipped. When the order has already been shipped, it cannot be cancelled. After delivery, you can request a return by following the return procedure in our Return and Refund Policy.
Submitting a cancellation request does not confirm cancellation. We will confirm by email whether the order was cancelled before shipment.