Payment Policy
1. Purpose and Scope
This Payment Policy explains how payments are accepted, authorized, processed, secured, and refunded for purchases made through Amelie Noa.
This policy applies to all transactions completed through the Amelie Noa checkout. By placing an order and submitting payment, you confirm that you have reviewed and accepted this Payment Policy and the policies referenced in it.
2. Accepted Payment Methods
Amelie Noa accepts the following payment methods when they are displayed as available at checkout:
- Visa
- Mastercard
- Maestro
- American Express
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
3. Currency
The transaction currency and total payable amount will be displayed at checkout before payment is submitted.
Your bank, card issuer, or payment provider can apply its own currency conversion rate or account-related charge when your payment account uses a different currency. These amounts are determined and collected by the relevant financial institution and are not charged by Amelie Noa.
4. Payment Authorization
By submitting an order, you authorize the selected payment provider to charge the total amount displayed at checkout to your chosen payment method.
Payment must be successfully authorized and confirmed before an order can be processed or shipped.
When payment authorization fails, the order will not be completed. You can select another available payment method or contact your bank or payment provider for assistance.
Additional verification can be required when a transaction is flagged for security, identity, billing, or fraud-prevention review.
5. Pricing Transparency
Product prices are displayed before checkout, and the complete amount payable is shown before payment is finalized.
Amelie Noa will not add hidden charges or increase the confirmed order total after checkout without the customer’s clear agreement.
When a clear pricing error is identified before an order is processed, we will contact the customer before proceeding. The customer can confirm the order using the corrected price or cancel the affected order for a full refund to the original payment method.
6. When Payment Is Charged
Payment is charged when the order is placed, and the selected payment method is successfully authorized.
An order confirmation email shows that we have received the order. It does not confirm shipment or final acceptance when payment, stock, address, or fraud-prevention verification is still required.
Orders will not be shipped until payment has been successfully confirmed.
7. Payment Processing and Security
Payments are processed through Shopify and integrated with third-party payment providers.
Payment information is transmitted through secure checkout technology using encryption and industry-standard security controls.
Amelie Noa does not directly receive or store complete payment card numbers or card security codes when payment is processed through these providers.
We receive limited transaction information, including payment status, transaction references, payment method type, and verification results needed to process and manage the order.
No payment system or internet transmission can provide absolute security. Our service providers and we use reasonable technical and organizational safeguards designed to protect payment and transaction information.
8. Fraud Prevention and Verification
Transactions can be reviewed using automated and manual fraud-prevention measures.
These reviews can consider billing information, delivery information, payment verification results, device information, account activity, and transaction history.
When a transaction requires further verification, we can contact the customer and request information reasonably necessary to confirm identity, payment authorization, or order details.
An order can be delayed, placed on hold, cancelled, or refunded when documented evidence indicates unauthorized payment, fraud, identity misuse, false information, or another significant security concern.
When we cancel a paid order before shipment, we will issue a full refund to the original payment method.
9. Billing Information
Customers must provide accurate, complete, and current billing information during checkout.
The name, address, contact information, and payment details provided must match the information required by the selected payment provider.
Incorrect, incomplete, inconsistent, or unverifiable billing information can result in a payment failure, verification delay, order hold, or cancellation before shipment.
10. Failed, Reversed, or Cancelled Payments
An order cannot be processed or shipped when payment fails, is declined, is cancelled, or is not successfully authorized.
When an authorized payment is reversed or withdrawn before fulfillment, the order can be placed on hold or cancelled.
When a payment is reversed after an order has been fulfilled, we can contact the customer to review the transaction and resolve the outstanding balance in accordance with applicable law and the payment provider’s rules.
11. Payment Disputes and Chargebacks
Contact us at info@amelienoa.com before opening a payment dispute or chargeback so we can review the order and attempt to resolve the issue directly.
Payment disputes and chargebacks are handled according to the procedures and evidence requirements of the relevant bank, card network, or payment provider.
Submitting a valid payment dispute does not remove any statutory consumer right.
Documented fraudulent chargebacks, false claims, or repeated misuse of payment dispute procedures can result in account restrictions or refusal of future orders, subject to applicable law.
12. Installment Services
When an installment or deferred-payment option is displayed at checkout, that service is provided by a third-party payment provider.
Approval, payment schedules, account requirements, and installment conditions are determined by that provider.
Customers must review and accept the provider’s terms before selecting an installment service. Amelie Noa does not independently approve, manage, or change the provider’s financing decision.
13. Privacy and Payment Data
Personal and transaction information is collected, used, shared, stored, and protected as described in our Privacy Policy.
Payment providers process information required to authorize payments, prevent fraud, complete transactions, and manage refunds according to their own privacy and security practices.
14. Policy Transparency and Agreement
This Payment Policy applies to purchases made through Amelie Noa and operates alongside our Terms of Service, Privacy Policy, Shipping Policy, and Return and Refund Policy.
By placing an order and submitting payment, you confirm that you have access to the applicable payment terms before completing checkout.
Nothing in this Payment Policy limits any mandatory consumer right, refund right, delivery right, or payment protection available under applicable law.
15. Changes to This Payment Policy
We can update this Payment Policy to reflect changes to available payment methods, payment providers, security procedures, store operations, or legal requirements.
The current version will be published on this page and will become effective when published.
An update will not change the confirmed payment terms or total amount that already applies to an order placed before the updated version became effective.