Privacy Policy

1. Introduction and Scope
This Privacy Policy explains how Amelie Noa collects, uses, shares, stores, and protects personal information when you visit our website, create an account, place an order, contact customer support, or use related services.

Amelie Noa is owned and operated by eBeeGood, registered under registration number 94951802, with its registered business address at Irisstraat 7, 1541 AM Koog aan de Zaan, the Netherlands.

For the personal information described in this policy, eBeeGood is the business responsible for determining how and why that information is processed, except where another organization independently determines its own processing purposes.

This Privacy Policy applies to website visitors, customers, account holders, and people who communicate with Amelie Noa.

2. Personal Information We Collect
We collect personal information that is reasonably required to operate the website, process purchases, deliver orders, provide customer support, protect the store, and comply with applicable legal obligations.

Contact and identity information can include:

Your full name.
Your billing and shipping address.
Your email address.
Your telephone number.
Your account login details when you create an account.

Order and transaction information can include:

Products purchased or returned.
Order numbers and order history.
Delivery and tracking information.
Payment status and payment confirmation details.
Return, exchange, refund, and cancellation information.
Fraud-prevention and transaction-verification information.

Device and technical information can include:

Your IP address.
Browser type and version.
Device type and operating system.
Website pages viewed and actions taken.
Referral source and approximate location information.
Cookie identifiers and similar technical data.

Customer support and communication information can include:

Messages sent by email or through our Contact Us page.
Questions, complaints, and support requests.
Photographs and descriptions submitted for damaged, defective, incorrect, or returned products.
Records of communications relating to an order or customer account.

Marketing information can include:

Your marketing preferences.
Your consent records.
Your interactions with marketing communications.

3. How We Collect Personal Information
We collect personal information directly from you when you:

Visit or browse the website.
Create or update a customer account.
Add products to your cart or complete checkout.
Place, cancel, return, or exchange an order.
Request a refund.
Subscribe to marketing communications.
Submit a review, message, or support request.
Contact us by email, telephone, or through our Contact Us page.

We collect technical information automatically through cookies, server logs, pixels, analytics technologies, and similar tools when you use the website.

We also receive information from service providers involved in operating the store, including Shopify, payment processors, fraud-prevention providers, shipping carriers, analytics providers, and customer-support services.

4. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process personal information using one or more of the following bases:

Performance of a contract: to process payments, fulfill orders, arrange delivery, handle returns and refunds, and provide requested customer support.
Legal obligation: to maintain required records, respond to lawful requests, protect consumer rights, and meet regulatory obligations.
Legitimate interests: to prevent fraud, secure the website, improve store performance, administer customer accounts, protect legal rights, and understand how customers use our services.
Consent: to send marketing communications or use non-essential cookies where consent is required.
Protection of legal claims: to establish, exercise, or defend legal rights.

Where processing is based on consent, you can withdraw your consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.

5. How We Use Personal Information
We use personal information to:

Operate and maintain the Amelie Noa website.
Create and manage customer accounts.
Process and confirm orders and payments.
Arrange shipping, delivery, and tracking updates.
Process cancellations, returns, exchanges, and refunds.
Respond to customer questions, complaints, and support requests.
Verify transactions and prevent fraud, abuse, and unauthorized activity.
Secure the website, customer accounts, and payment process.
Improve website functionality, performance, product presentation, and customer service.
Send service communications relating to orders, accounts, or policy changes.
Send marketing communications when consent or another lawful basis applies.
Maintain records and comply with applicable legal obligations.
Establish, exercise, or defend legal claims.

We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by applicable law.

6. How We Share Personal Information
We share personal information only where reasonably necessary to operate the store, complete transactions, provide services, protect legal rights, or comply with applicable law.

Personal information can be shared with:

Shopify and its affiliated service providers.
Payment processors and payment-verification providers.
Fraud-prevention and security providers.
Shipping carriers, fulfillment partners, and logistics providers.
Website hosting, analytics, communication, and customer-support providers.
Professional advisers, including legal, compliance, and accounting advisers.
Government authorities, regulators, courts, or law-enforcement bodies when disclosure is legally required.
A successor organization in connection with a lawful merger, restructuring, sale, or transfer of the business, subject to applicable privacy requirements.

Service providers receive only the information reasonably required to perform their services and are expected to protect it according to applicable contractual and legal requirements.

Amelie Noa does not sell or rent personal information to third parties.

7. Shopify Platform
The Amelie Noa store is hosted on Shopify. Shopify provides the e-commerce platform used to display products, operate checkout, process orders, and support store services.

Shopify processes personal information on our behalf as a processor or service provider for certain store operations. Shopify also processes some information for its own purposes as described in its policies.

Information processed through Shopify is handled according to Shopify’s security measures and applicable privacy practices. You can review the Shopify Privacy Policy and Shopify Terms of Service.

8. Payment Information
Payments are processed through Shopify and integrated third-party payment providers.

Payment providers collect and process the payment information required to authorize and complete a transaction. Amelie Noa does not directly receive or store complete payment card numbers or card security codes when payment is processed through these providers.

We receive limited transaction information, including payment status, transaction references, payment method type, and fraud-verification results.

Payment providers use technical and organizational safeguards appropriate to their services. Their processing is also governed by their own privacy policies and terms.

9. Cookies and Similar Technologies
We use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website use, maintain security, and support permitted marketing activities.

Cookies used through the website can include:

Essential cookies: required for checkout, shopping-cart functions, account access, security, and core website operation.
Preference cookies: used to remember selections and website preferences.
Analytics cookies: used to understand website traffic, performance, and customer interactions.
Marketing cookies: used to measure campaigns and present relevant advertising where permitted.

Where required by applicable law, non-essential cookies will be used only after consent is provided.

You can manage available cookie choices through the cookie controls displayed on the website and through your browser settings. Blocking essential cookies can prevent parts of the website or checkout from functioning correctly.

10. Marketing Communications
We send promotional emails only where consent or another lawful basis applies.

You can stop receiving promotional emails by selecting the unsubscribe link included in the communication or by contacting us at info@amelienoa.com.

Unsubscribing from marketing does not stop essential service communications about orders, payments, deliveries, returns, refunds, account security, or legal notices.

11. International Data Transfers
Amelie Noa is operated from the Netherlands and serves customers in Canada. Shopify and other service providers can process personal information in countries outside your country of residence.

Those countries can have data protection laws that differ from the laws in your jurisdiction.

Where required, international transfers are protected through appropriate safeguards, including contractual protections, recognized adequacy decisions, standard contractual clauses, or equivalent transfer mechanisms.

Personal information transferred to another jurisdiction can become subject to lawful access requests from authorities in that jurisdiction.

12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, fraud prevention, dispute handling, recordkeeping, and legal compliance.

Retention periods depend on the type of information, the relationship with the customer, operational requirements, legal limitation periods, and applicable recordkeeping obligations.

When personal information is no longer required, it will be deleted, anonymized, or securely isolated unless continued retention is required by law.

13. Your Privacy Rights
Depending on your location and the law that applies, you can have the right to:

Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where the legal requirements are met.
Request restriction of certain processing.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Request a portable copy of eligible personal information.
Withdraw consent where processing is based on consent.
Request information about how personal information is used and shared.
Submit a complaint to a competent data protection or privacy authority.

To exercise a privacy right, contact us at info@amelienoa.com or through our Contact Us page.

Include your full name, contact information, and a clear description of your request. We can request information reasonably required to verify your identity before completing the request.

We will respond within the timeframe required by applicable law. Certain requests can be limited or refused where a legal exception applies. When this occurs, we will explain the applicable reason unless the law prevents us from doing so.

14. Canadian Privacy Rights
Customers in Canada can request access to personal information held about them and request correction of inaccurate or incomplete information, subject to applicable exceptions.

Canadian customers can also ask questions about our privacy practices, withdraw consent where legally available, and submit a complaint concerning the handling of personal information.

Submitting a privacy request or complaint will not affect a customer’s ability to access products or services, except where the requested information is required to provide the service.

15. European Privacy Rights
Individuals protected by the General Data Protection Regulation can exercise applicable rights of access, correction, deletion, restriction, objection, portability, and consent withdrawal.

You also have the right to submit a complaint to the data protection authority in your country of residence, place of work, or the location of the alleged infringement.

As the business is established in the Netherlands, complaints can also be submitted to the Dutch Data Protection Authority.

16. Automated Processing and Fraud Prevention
We and our service providers use automated tools to identify potentially fraudulent, abusive, or unauthorized transactions.

These tools can evaluate transaction, device, account, location, and payment-verification information.

When automated checks identify a risk, an order can be held for verification or cancelled before shipment. You can contact us to request information or human review where applicable law provides that right.

17. Security Measures
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures can include access controls, secure platform services, encrypted transmission, account protections, service-provider reviews, and procedures for responding to security incidents.

No website, transmission method, or storage system can provide absolute security. We will respond to a personal information breach and provide required notifications according to applicable law.

18. Children’s Privacy
The website is not directed to children who are below the legal age required to purchase products or provide valid consent in their jurisdiction.

We do not knowingly collect personal information directly from children without authorization from a parent or legal guardian where that authorization is required.

When you believe that a child has provided personal information without the required authorization, contact us at info@amelienoa.com. We will review the request and delete the information where required.

19. External Links
The website can contain links to websites or services operated by third parties.

Third-party websites are outside the control of Amelie Noa and are governed by their own privacy policies and terms.

We are not responsible for the privacy practices, security, availability, or content of third-party websites.

20. Policy Transparency and Agreement
This Privacy Policy applies to website use, customer accounts, communications, and purchases made through Amelie Noa.

It operates alongside our Terms of Service, Shipping Policy, Return and Refund Policy, and Legal Notice.

By using the website or placing an order, you acknowledge that you had access to this Privacy Policy and understand how personal information is handled. Where consent is legally required, acknowledgement alone does not replace that consent.

Nothing in this Privacy Policy limits statutory privacy, consumer, return, refund, or delivery rights.

21. Changes to This Privacy Policy
We can update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations.

The current version will be published on this page and will become effective when published.

When a change materially affects how personal information is collected or used, we will provide additional notice or request consent where required by applicable law.